Refund Policy
Return & Refund Policy
Our 30-Day Results Guarantee
We stand behind Depuffy completely. If you use it consistently for 30 days and don't see any improvement in your dark circles or puffiness — contact us and we'll issue a full refund. No questions asked.
Return Eligibility
To be eligible for a return your item must meet the following conditions:
- Return request submitted within 30 days of your delivery date
- Item is in its original condition and packaging
- Proof of purchase provided — order number or confirmation email
- Product has not been damaged through misuse or improper handling
How To Request a Return
Refund Process
Once your return is received and inspected you'll receive an email confirming approval or rejection of your refund.
If approved your refund will be processed to your original payment method within 5-7 business days. Your bank or card provider may take additional time to post the refund to your account.
💡 Most refunds appear within 3-5 business days after processing. If you haven't received your refund after 10 business days please contact us and we'll investigate immediately.
Shipping Costs
| Scenario | Who Pays |
|---|---|
| Original shipping to you | Free — Depuffy covers this |
| Return shipping to us | Customer responsibility |
| Damaged or defective item | Depuffy covers all costs |
| Wrong item received | Depuffy covers all costs |
Damaged or Defective Items
If your item arrives damaged or defective contact us immediately at hellodepuffy@gmail.com with the following:
- Your order number
- A clear photo of the damaged item
- A brief description of the issue
We will send a replacement at no additional cost or issue a full refund including original shipping — whichever you prefer.
Wrong Item Received
If you received the wrong item we sincerely apologize. Contact us at hellodepuffy@gmail.com and we'll send the correct item immediately at no charge and arrange collection of the incorrect item at our expense.
Non-Returnable Items
The following cannot be returned:
- Items returned more than 30 days after delivery date
- Items showing signs of misuse or physical damage not present at delivery
- Items returned without prior authorization from our team
Order Cancellations
Orders can be cancelled within 12 hours of placement. After 12 hours your order may have already been processed and dispatched to our fulfillment partner.
If you need to cancel contact us immediately at hellodepuffy@gmail.com with your order number in the subject line.
Still have questions?
Our team responds within 24-48 hours — usually much faster. We're here to make sure every Depuffy experience is a good one.
Contact Us