Shipping Policy
Shipping Policy
Free Worldwide Shipping — Always
Every Depuffy order ships free to most countries worldwide. No minimum order value. No hidden fees. What you see at checkout is what you pay.
Where We Ship
We ship to most countries worldwide including but not limited to:
- United States and Canada
- United Kingdom and Ireland
- Australia and New Zealand
- UAE and wider Middle East
- All European Union countries
- Most countries across Asia and Southeast Asia
💡 If your country is not available at checkout please contact us at hellodepuffy@gmail.com and we will do our best to arrange delivery to your location.
Processing Time
All orders are processed within 1-3 business days of payment confirmation. You will receive two emails from us:
- An order confirmation email immediately after purchase
- A shipping notification email with your tracking number once dispatched
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Timeframes
Estimated delivery times by region after dispatch:
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| United States | 9–15 business days | Free |
| United Kingdom | 10–16 business days | Free |
| Canada | 10–16 business days | Free |
| Australia | 10–18 business days | Free |
| UAE & Middle East | 8–14 business days | Free |
| Europe | 10–16 business days | Free |
| Rest of World | 12–20 business days | Free |
⏱ These are estimates only. Delivery times may vary due to customs processing, local postal services, or circumstances outside our control such as public holidays or high-demand periods.
Order Tracking
Every Depuffy order includes a tracking number. You will receive your tracking information by email once your order has been dispatched.
Haven't received your tracking number?
If you haven't received tracking within 5 business days of ordering please check your spam folder first then contact us at hellodepuffy@gmail.com
Customs & Import Duties
Depuffy ships internationally from our fulfillment partner. Your order may be subject to customs fees, import duties, or taxes imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking your local customs regulations before ordering if you are concerned about potential additional charges.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window please contact us at hellodepuffy@gmail.com with your order number. We will investigate immediately with our shipping partner.
If your order is confirmed lost in transit we will send a replacement at no additional cost or issue a full refund — whichever you prefer.
Wrong Address
Please ensure your shipping address is entered correctly at checkout. Depuffy is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your address contact us immediately at hellodepuffy@gmail.com — we can update it if the order has not yet been dispatched.
Multiple Items
If you order multiple items they may arrive in separate packages and on different days depending on stock availability. This is completely normal and does not indicate a problem with your order. Your tracking information will reflect all packages.
Questions about your order?
We respond within 24-48 hours — usually much faster. Include your order number for the quickest response.
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