Shipping policy
SHIPPING POLICY
Last updated: July 2026
Free Worldwide Shipping
Every Depuffy order ships free to most countries worldwide. No minimum order value. No hidden fees. What you see at checkout is what you pay.
Where We Ship
We ship to most countries worldwide including:
- United States and Canada
- United Kingdom and Ireland
- Australia and New Zealand
- UAE and wider Middle East
- All European Union countries
- Most countries across Asia and Southeast Asia
If your country is not available at checkout please contact us at hellodepuffy@gmail.com and we will do our best to arrange delivery.
Processing Time
All orders are processed within 1-3 business days of payment confirmation. You will receive:
- An order confirmation email immediately after purchase
- A shipping notification email with your tracking number once dispatched
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Timeframes
United States: 9-15 business days
United Kingdom: 10-16 business days
Canada: 10-16 business days
Australia: 10-18 business days
UAE and Middle East: 8-14 business days
Europe: 10-16 business days
Rest of World: 12-20 business days
These are estimates only. Delivery times may vary due to customs processing, local postal services, or circumstances outside our control.
Order Tracking
Every Depuffy order includes a tracking number sent to your email once dispatched. If you haven't received your tracking number within 5 business days of ordering please check your spam folder first then contact us at hellodepuffy@gmail.com.
Customs and Import Duties
Your order may be subject to customs fees, import duties, or taxes imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window please contact us at hellodepuffy@gmail.com with your order number. We will investigate immediately. If your order is confirmed lost in transit we will send a replacement at no additional cost or issue a full refund — whichever you prefer.
Wrong Address
Please ensure your shipping address is entered correctly at checkout. Depuffy is not responsible for orders delivered to an incorrect address provided by the customer. Contact us immediately at hellodepuffy@gmail.com if you notice an error — we can update it if the order has not yet been dispatched.
Multiple Items
If you order multiple items they may arrive in separate packages and on different days. This is completely normal and does not indicate a problem with your order.
Contact Us
Email: hellodepuffy@gmail.com
Website: depuffy.com
Response time: within 24-48 hours